Privacy Policy

The information handled by an online casino depends on how you use the website and the services available to you. We may collect information provided directly by you, generated through your use of the website, or received from service providers supporting our operations. We aim to limit collection to information reasonably necessary for the relevant purpose.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, residential or contact details, username, account preferences and information needed to communicate with you. We may also handle information used to confirm that you are eligible to use the services and that an account is being operated by the correct person.

Verification and compliance information

For identity, age, security and anti-fraud checks, we may request verification documents or other supporting information. This can include documents used to confirm identity, age, address or other account details. We may record the outcome of checks, risk indicators, account restrictions and responsible gambling interactions where necessary to operate the service safely and meet applicable obligations.

Payment and transaction records

We may handle payment method details, deposits, withdrawals, account balances, transaction history and related records. Payment information may be processed by specialist payment providers. Where appropriate, we may receive confirmation or limited payment details from those providers rather than complete payment credentials. Please do not provide sensitive payment information through informal communication channels.

Technical, device and usage information

When you use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, general location information, language settings, pages visited, session activity and information about how the site performs. We may also record login events, security events and interactions with account features to protect the service and investigate unusual activity.

Communications and support information

If you contact us, we may keep the information in your message, the details used to identify your account and records of our communications. This helps us respond to questions, resolve disputes, investigate problems and maintain an accurate history of support requests.

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

• Creating, maintaining and administering your account.
• Providing games, account features, payment functions and other requested services.
• Confirming identity, age and eligibility, and completing verification checks.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other prohibited activity.
• Processing deposits, withdrawals, refunds and other account transactions.
• Providing customer support, answering enquiries and communicating about your account or service issues.
• Meeting legal, regulatory, taxation, accounting, record-keeping and responsible gambling obligations.
• Monitoring, testing and improving the website, systems, security and user experience.
• Sending service messages that are necessary to administer your account.
• Sending marketing communications where permitted and where you have provided any consent required.

We may combine information from different sources where this is reasonably necessary for one of these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements. Security and compliance checks may be considered when making decisions that affect access to an account or service.

Sharing information with service providers

Information may be shared with service providers that help operate the website, such as payment processors, identity and verification providers, technology and hosting providers, security specialists, customer support tools, professional advisers and communications providers. These providers are expected to handle information only for authorised purposes and with appropriate safeguards.

Information may also be disclosed where necessary to protect users, the website or our rights; investigate suspected unlawful or prohibited activity; respond to a lawful request; or meet a legal, regulatory or court-related requirement. If information is handled across borders, it may be processed in another country. We take reasonable steps to ensure that relevant service providers handle information appropriately.

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support essential functions, understand website traffic, improve performance and help identify suspicious activity. Some cookies may be placed by service providers working on our behalf. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website or account features work.

Protecting information

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and restricted access based on work responsibilities. No website, payment method or electronic transmission can be guaranteed to be completely secure, so you should also protect your passwords, devices and account access.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Closing an account does not necessarily result in the immediate removal of every record. Information may remain where it is needed to meet record-keeping duties, resolve disputes, prevent fraud, protect the service or establish, exercise or defend legal rights.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where deletion is permitted, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

How to exercise your rights

To make a privacy or data request, contact support@richard-casino.fun. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves access to account information or sensitive verification material. This is a security measure designed to prevent information being disclosed to the wrong person.

• For access, ask for a copy or explanation of the personal information held about you.
• For correction, identify the information you believe is inaccurate or incomplete and provide updated details where appropriate.
• For deletion, explain which information you want removed. We will consider the request subject to legal, security, record-keeping and operational requirements.
• To withdraw consent to marketing, contact support@richard-casino.fun or use an unsubscribe option included in a marketing message. Service and account administration messages may still be sent where necessary.

We aim to handle privacy requests within a reasonable timeframe. The response may depend on the nature of the request, the information involved, identity verification and any legal or security limits that apply. If we cannot fulfil a request in full, we will explain the relevant reason where permitted.

Updates to this policy

This Privacy Policy may be updated when our services, technology, information practices or legal requirements change. The current version will be made available on the website. We encourage you to review it periodically so you understand how personal information is handled. Continued use of the services after an update may indicate acceptance of the revised policy, where permitted.