Terms & Conditions

These terms apply to your use of the Richard Casino website, account services, games, payment features and related content. They should be read together with the Privacy Policy, Responsible Gambling information, game rules and any promotion-specific terms published on the website. If there is a difference between these terms and specific rules for a game or promotion, the more specific rules may apply to that activity.

By accessing the website or using any service, you agree to comply with these terms and all applicable Australian laws and regulations. If you do not agree with them, you must not use the website. Richard Casino may update these terms from time to time. Updated terms will apply from the date they are made available, unless a different commencement date is stated. You should check this page regularly for changes.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether access to the website and use of its services is lawful where you live. Richard Casino may restrict or refuse access where required by law, regulation, risk controls or internal procedures.

Eligibility and personal use

• You must meet the applicable minimum legal age and all other eligibility requirements before opening or using an account.
• You may only use the website for your own personal and lawful purposes.
• You must not open an account on behalf of another person, operate an account for another person or allow another person to use your account.
• You must provide information that is accurate, complete and current when requested.
• You must not use the website if you are subject to a gambling exclusion, self-exclusion arrangement or other restriction that prevents participation.
• You must not use the website from a location where online gambling is prohibited or restricted.

An account may be required to access certain services. Richard Casino may carry out identity, age, location, payment, source-of-funds or other checks before opening an account, during use of the website or before processing particular transactions. You agree to provide reasonable information and documents when requested. If information cannot be verified, access may be delayed, limited, suspended or refused.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access. Do not share passwords, verification codes or other security information. You should use a strong, unique password and log out after using a shared or public device.

You must tell Richard Casino as soon as possible if you believe that your account has been accessed without permission, your details are incorrect or your account may be used for unlawful activity. The account holder remains responsible for information submitted through the account until the issue is reported and appropriate action can be taken.

Suspension and closure

Richard Casino may suspend, restrict or close an account where it considers this necessary for security, compliance, responsible gambling, fraud prevention, risk management or other legitimate reasons. This may include suspected identity misrepresentation, prohibited activity, payment issues, multiple accounts, manipulation of games or a breach of these terms. Where appropriate, you may be asked to explain activity or provide supporting information.

You may request account closure at any time. Closure does not remove obligations that arose before closure, including obligations relating to transactions, disputes, misuse of the website or compliance checks. Any remaining balance may be handled in accordance with applicable law, verification requirements and the relevant payment rules.

You should only deposit funds that you can afford to lose. Before making a deposit, check the available payment options, any conditions displayed at the time of the transaction and any limits that apply to your account. A deposit may be subject to payment-provider checks, processing requirements and security review.

Funds must come from a payment method that you are authorised to use. You must not use a payment method belonging to another person unless expressly permitted under the applicable payment rules. Richard Casino may reject, reverse or investigate transactions that appear unauthorised, fraudulent, unlawful or inconsistent with these terms.

Wagers are accepted only when confirmed through the website. You should check the details of a wager before confirming it. Once accepted, a wager may generally not be cancelled unless the applicable game rules, system correction process or law allows cancellation. If a game, transaction or result is affected by an obvious error, technical fault or system interruption, Richard Casino may take reasonable steps to correct the error and settle the matter fairly.

Game outcomes are determined by the relevant game system and rules. You must not attempt to influence a game, exploit a technical issue, interfere with website operations or use automated tools, software or methods designed to obtain an unfair advantage. Suspected manipulation, collusion, bonus abuse or other prohibited conduct may lead to investigation and account action.

Withdrawal requests may be subject to identity verification, payment checks, anti-fraud controls and any applicable wagering or promotion conditions. Processing arrangements can vary by payment method and circumstances. You should ensure that your account information and payment details are accurate. Richard Casino may return funds through an appropriate verified method where required for security or compliance.

Taxes and records

You are responsible for keeping records of your activity and meeting any tax or reporting obligations that apply to you. Richard Casino may retain transaction, account and verification records for the period required by law or legitimate business and compliance purposes.

Promotions, rewards, bonuses and promotional competitions are subject to their own terms. Those terms may set out eligibility, activation steps, expiry dates, wagering requirements, game restrictions, maximum values, withdrawal conditions and other limits. You should read the full promotional terms before participating. Richard Casino may withdraw or amend a promotion where permitted, including where there is suspected abuse, error or conduct inconsistent with the promotional rules.

Richard Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Consider setting personal deposit, spending, time or loss limits, and take regular breaks. You should never gamble with borrowed money, money needed for essential expenses or funds intended for someone else.

• Do not chase losses or increase wagers to recover money.
• Do not gamble when affected by alcohol, medication, stress or other circumstances that may affect judgement.
• Use available account controls, time-outs or self-exclusion options if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
• If you are concerned about another person’s gambling, encourage them to access appropriate professional help.

The website and its content are provided subject to applicable law. Although reasonable care may be taken to keep information accurate and services available, access may occasionally be interrupted by maintenance, technical faults, communications issues or events outside reasonable control. To the extent permitted by law, Richard Casino is not responsible for losses caused by unauthorised access resulting from your failure to protect account details, misuse of the website, inaccurate information supplied by you or reliance on content that has not been independently confirmed.

Nothing in these terms limits or excludes a right, guarantee, condition or remedy that cannot lawfully be limited or excluded under Australian consumer law or other applicable legislation. Where a limitation is permitted, liability will be limited to the extent allowed by law.

Website content and intellectual property

The website, branding, text, graphics, software and other materials are owned by or licensed to Richard Casino unless stated otherwise. You may use the website for personal, lawful access only. You must not copy, reproduce, modify, publish, distribute, reverse engineer, frame or commercially exploit website content without permission. Links to third-party websites may be provided for convenience, but Richard Casino is not responsible for their content, availability or privacy practices.

Questions and complaints

If you have a question, believe there has been an error or wish to raise a complaint, use the support or contact function made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and screenshots where appropriate. You should not send passwords or unnecessary sensitive information. Complaints will be considered under the applicable internal process and any external dispute or regulatory pathway available under Australian law.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory consumer protections and legal rights. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision on one occasion does not waive the right to enforce it later.