Betting Rules

By opening an account, accessing the betting service or placing a bet, you confirm that you have read and accepted the rules that apply to the service. These rules may be updated from time to time. The version available on the website at the time of your bet will generally apply, unless applicable law or a specific notice states otherwise.

You must be legally permitted to use online gambling services in your location. You must also meet any applicable minimum age requirement and provide accurate information when creating or maintaining an account. Richard Casino may request information or documents to verify your identity, age, location, payment details or account activity. An account may be restricted while verification is being completed.

Each player is responsible for keeping account credentials secure. Bets placed through an account may be treated as authorised by the account holder unless there is clear evidence of unauthorised access. You must notify the operator as soon as possible if you believe that your account, password or payment method has been compromised.

• Only one personal account should be used unless the operator has expressly approved another arrangement.
• You must not allow another person to use your account or place bets on your behalf.
• You must not use the service for unlawful activity, fraud, collusion, money laundering or any other prohibited purpose.
• You must not attempt to interfere with the website, betting systems, payment systems or security controls.
• You must not use automated tools, software or methods that give an unfair advantage or place bets without appropriate authorisation.

Any reference to a bet includes a wager, transaction or other selection submitted through the available betting interface. The displayed information is provided to assist with placing a bet, but you should check your selections, stake and potential return before confirming the transaction. You are responsible for ensuring that your account information remains current and accurate.

Player responsibilities

You are responsible for understanding the nature of the market selected, including any conditions, restrictions and settlement method. Before placing a bet, consider whether the event, selection, price, stake and possible return match your intention. If you are unsure about a market, do not confirm the bet until you have reviewed the available information.

A bet is submitted when you select the relevant market, enter or confirm the stake and follow the instructions to place the bet. A bet is not necessarily accepted merely because it appears in a bet slip or because a request has been sent to the system. Acceptance occurs only when the bet has been recorded by the betting system and, where applicable, a confirmation is displayed in your account.

You are responsible for reviewing the bet details before confirmation. This includes the event, market, selection, odds or price, stake, possible return and any applicable conditions. If the information is not what you intended, do not confirm the bet. Once accepted, a bet may not be changed, withdrawn or cancelled unless the applicable rules or the operator allow it.

The operator may refuse, limit, suspend or cancel a bet where this is permitted by the applicable rules or law. This may occur because of a technical issue, incorrect information, suspected irregular activity, account restrictions, market suspension, duplicate transactions or other circumstances affecting the integrity of the service. Where a bet is cancelled, the treatment of the stake will depend on the reason and the relevant rules.

Errors and system interruptions

Occasionally, a displayed price, result, market description, handicap, line, time or other betting detail may contain an obvious error. If a bet is accepted using an obvious error, the operator may correct, void or otherwise deal with the bet in accordance with the applicable rules and legal requirements. The operator may also suspend markets or delay processing when systems are unavailable, under maintenance or affected by an event outside reasonable control.

You should not place a bet if you know that the service is displaying incorrect information or operating in an unusual manner. A transaction record, account history or confirmation message may be used to investigate a dispute, but it does not prevent a bet from being reviewed under these rules. System records may be used to establish the time a bet was submitted, accepted, amended, rejected or settled.

Bet confirmation

After placing a bet, check your account history or other confirmation area to ensure that the transaction has been recorded correctly. If a bet does not appear, do not assume that it was accepted. You should also avoid submitting repeated requests if a page is slow or appears unresponsive, as this may result in duplicate transactions or require additional review.

Markets are settled using official results or another reliable result source relevant to the event. The applicable result is normally the result declared at the end of the event or the result specified by the market rules. Later changes, appeals, disciplinary decisions or amendments may not affect settlement unless the relevant rules expressly provide otherwise.

If an event is abandoned, postponed, rescheduled, interrupted or materially changed, the outcome will depend on the rules for that market. Some bets may remain valid, while others may be cancelled or settled as void. A change to an event name, venue, participant, starting time or format may affect the validity of a bet where the change is material.

• A winning bet is one that meets the stated conditions for the relevant market.
• A losing bet does not meet those conditions and is settled accordingly.
• A void bet is cancelled under the applicable rules, with the stake generally returned unless another treatment is required.
• A dead heat or tied result may be settled under a dead-heat rule, which can reduce the amount treated as a winning stake.
• A market may be settled as soon as sufficient official information is available, although settlement can be reviewed if a clear error is identified.

For sports and racing markets, the relevant rules may differ according to the type of bet. These differences can include outright markets, head-to-head selections, place markets, match or event totals, handicaps, specials and in-play markets. You should read the information shown for the particular market before placing a bet.

In-play and time-sensitive betting

In-play prices and availability can change quickly. There may be a delay between an event taking place and information appearing on the website. A bet submitted during this period may be accepted at a different price, rejected, suspended or reviewed. Where a market is affected by a delay, an incorrect feed or a failure to suspend the market, the bet may be handled under the applicable error and settlement rules.

You should not rely solely on the website display when an event is changing rapidly. It is your responsibility to understand the nature of an in-play market and the risks associated with placing bets while an event is underway. Markets may close or change without notice when new information becomes available.

Multiple and combination bets

Combination bets may contain several selections and may be subject to additional rules. The result of the combination can depend on every selection being valid and meeting the relevant conditions. If one or more selections are void, the bet may be recalculated or settled in another way under the market rules. Check the bet slip and applicable information before confirming a combination bet.

Stakes must be funded through an approved payment method linked to your account, subject to any applicable verification and account requirements. You must only use a payment method that you are authorised to use. Transactions may be delayed, declined, reversed or reviewed for security, compliance or technical reasons. The operator may require additional information before processing account activity.

Settled balances and returns are shown in the account area. If you believe a bet has been settled incorrectly, review the market details, account history and relevant rules first. You should then raise the issue through the available support channel, providing enough information for the transaction to be identified. Disputes are reviewed using available records, including bet details, system logs, settlement information and official results.

You should only bet with money you can afford to lose. Betting outcomes are uncertain, and no strategy can guarantee a win. Do not chase losses, borrow money to gamble or bet to manage financial difficulties. Consider setting personal deposit, stake, session or loss limits before you begin.

• Take regular breaks and avoid betting when upset, tired or under the influence of alcohol or other substances.
• Keep gambling separate from essential household spending and financial commitments.
• Do not increase stakes simply to recover previous losses.
• Use available account controls, time-outs or self-exclusion options if gambling stops being enjoyable or manageable.
• Seek independent support if you are concerned about your gambling or someone else's gambling.

Richard Casino may apply account restrictions, betting limits, transaction reviews or other controls to support legal, security and responsible gambling obligations. These controls may apply without advance notice where necessary. You must not try to avoid a restriction by creating additional accounts or using another person's account.

Complaints and rule interpretation

If you have a question or complaint about a bet, provide the relevant account or transaction information through the support options available on the website. Complaints should be raised promptly so that the matter can be investigated while the relevant records and event information are available. The operator may request further information to confirm the account holder's identity or understand the issue.

These Betting Rules are general information and do not replace the full Terms and Conditions or any market-specific rules shown on the website. If there is an inconsistency, the applicable legal terms and the specific rules for the relevant market will take priority. If you have questions about a bet, check the information provided for that market before placing it.