Responsible Gaming

Gambling can be enjoyable when it remains within clear personal and financial boundaries. It also carries a risk of loss, and some people may find it difficult to control their gambling over time. There is no guaranteed way to win, and past results do not influence future results. Games are based on chance or other uncertain outcomes, so losses can occur quickly.

Before opening a game or placing a bet, decide how much money and time you are prepared to spend. Treat that amount as an entertainment expense. Do not use money needed for rent, mortgage payments, bills, food, education, medical care or other essential costs. Never gamble with borrowed money, credit that you cannot repay, or money intended for someone else.

• Set a spending limit before you start and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday expenses and savings.
• Do not chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not rely on gambling to improve your mood or manage personal problems.
• Remember that an occasional win does not mean you are due to win again.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

It can help to keep a simple record of your deposits, withdrawals, playing time and results. Looking at the overall picture may make it easier to recognise whether gambling is staying within your intended limits. If you cannot follow the limits you set, take a break and consider using stronger restrictions or seeking independent support.

Depending on the services available through your account, you may be able to use controls designed to help manage your gambling. These controls are intended to support informed choices, but they work best when selected before you begin playing and used consistently.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or spend during a selected period. Choose an amount that fits comfortably within your budget, rather than selecting a limit based on what you hope to win. A limit is not a guarantee that you will avoid losses, so continue to monitor your activity and take breaks.

Time reminders and breaks

Time reminders can help you notice how long you have been playing. When a reminder appears, pause and consider whether you still want to continue. A longer break can be useful if you feel tired, distracted or focused on recovering losses. Leaving the site, changing activities and spending time away from gambling can help restore perspective.

Temporary breaks and self-exclusion

If you need more than a short break, consider a temporary account closure or self-exclusion where available. Self-exclusion is a formal request to prevent or restrict access to gambling services for a chosen period. It should be treated seriously. Do not attempt to open another account or use another person's account during a self-exclusion period.

1. Choose the restriction that best matches your situation.
2. Read the terms and duration carefully before confirming it.
3. Remove gambling applications, bookmarks and saved payment details if they may make access easier.
4. Tell a trusted person about your decision so they can provide encouragement and accountability.
5. Seek professional advice if you are concerned about gambling or financial harm.

Account controls may not prevent all gambling activity outside Richard Casino. If you want broader protection, ask an Australian gambling support service about additional blocking, counselling or financial assistance options. Restrictions can be especially important if you have previously experienced difficulty controlling gambling.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It may develop gradually, and a person does not need to gamble every day to experience harm. Warning signs can affect the player or the people around them.

• Spending more money or time gambling than planned.
• Trying to win back money after a loss, often by increasing the amount wagered.
• Hiding gambling activity, losses, transactions or account information.
• Borrowing money, selling possessions or missing bills because of gambling.
• Feeling restless, irritable or anxious when trying to cut down or stop.
• Neglecting work, study, family, friends, sleep or other responsibilities.
• Thinking about gambling for much of the day or finding it difficult to concentrate on other activities.
• Continuing to gamble despite financial, relationship, legal or emotional problems.
• Using gambling as a way to escape stress, loneliness, sadness or other difficult feelings.

These signs do not need to be present in a particular number or combination before you seek help. If gambling is causing concern, taking action early can make it easier to regain control. Speak with someone you trust, stop gambling for the moment and consider professional support. If you are worried about another person, approach them calmly, focus on the effects you have noticed, and avoid offering money to cover gambling losses.

Financial and personal protection

Practical steps can reduce immediate risk. Consider separating household money from discretionary spending, asking a trusted person to help with budgeting, cancelling unnecessary payment methods and discussing debts with a qualified financial counsellor. Do not try to manage serious financial pressure by gambling more. If gambling is affecting your safety, mental health or relationships, seek appropriate support as soon as possible.

Free and confidential gambling support is available in Australia. Gambling counsellors and support services can help with urges, self-exclusion, financial stress, relationship concerns and planning a break from gambling. You do not need to wait until the situation becomes severe, and you can seek help for yourself or for someone close to you.

For information about available services, contact a recognised Australian gambling-help organisation or your state or territory health service. You can also speak with your general practitioner, a qualified counsellor or a financial counsellor. If you are in immediate danger, feel unable to keep yourself safe, or are experiencing a mental health emergency, contact emergency services or an appropriate crisis support service in Australia.

Richard Casino encourages players to use the account tools available to them and to ask for assistance when gambling no longer feels enjoyable or manageable. Our responsible gaming information is general in nature and is not a substitute for medical, psychological, legal or financial advice. Gambling outcomes cannot be guaranteed, and no account feature can remove every risk. The safest choice for some people is not to gamble.

Our approach

We aim to present responsible gambling information clearly and encourage players to make informed decisions. Players should ensure they meet all applicable age, location and legal requirements before using gambling services. If you believe your account activity needs to be restricted, stop playing and use the available account support or restriction options. Keep your login details private, do not allow other people to use your account, and contact the relevant support channel through the website if you need help understanding an available control.